My Doggy Throne

Handmade in Warwickshire

Refund and Returns Policy

Overview

Each Bike Seat is made to order. They take a considerable amount of time and upfront costs to make. It is important that you review all of the measurements given on the Will it fit my Bike page & Will my dog fit page to ensure the seat and frame is suitable for your bike.

Refunds

Incorrectly ordered Goods by the Buyer can be returned with the Seller’s prior consent. Request for return of unwanted goods must be within 3 days of taking delivery. Returns are subject to a handling charge of 30% of the original invoice value of the goods. This does not include the delivery charge.

Goods are the buyer’s responsibility to return and must be returned undamaged and in a saleable condition

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method.

Custom-made orders are none refundable.

Shipping Returns

To return your product, you should ship your product to the address given to you by the seller.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a 30% handling fee will be deducted from your refund.